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Frequently Asked Questions

Please note: questions about client storefronts follow the general questions below.

General FAQs

  1. What browsers does your website support?
  2. How and where can I change the colors and / or locations of my logo?
  3. How do I add logos to my items that are already in my Shopping Bag?
  4. How do I add new logo(s) to my account?
  5. Why can't I find my logo on your website?
  6. How do I add my logo to my items?
  7. Can I view your available thread colors online?
  8. What does it cost to set up my logo?
  9. I'm having trouble submitting my artwork, can you help me?
  10. How long will my setup take?
  11. Can you use my CMYK or RGB numbers for logo setup?
  12. Where do I find my logo number?
  13. How do I get a copy of my logo disc?
  14. Why can't my Canada Employees enter a Canadian address on my eStore?
  15. How do I subscribe and unsubscribe from paper catalogs and/or promotional emails?
  16. How do I make changes to my company store?
  17. What is your wholesale pricing?
  18. Can I buy Lands' End items for resale?
  19. Do you offer discounting for bulk orders?
  20. I just placed my order. When will it ship?
  21. Can I use gift cards on your website?
  22. How do I add a monogram to my item?
  23. Why does it show that you have items on the website and then I get a call or email that it's sold out/backordered?
  24. How do I put my order On Account?
  25. How can I access my order history?
  26. What size I should order?
  27. How do I measure my inseam?
  28. What is the status of my backorder?
  29. Can I use promotions for Lands' End on the Business Outfitters website?
  30. What is Lands' End's return policy? Can I exchange / return an item with a logo?
  31. How do I make a return?
  32. What is my user name and password?
  33. I forgot my password, can you reset it?
  34. I registered for an account on Lands' End, can I use that same login information here?
  35. How long will my order take to process?
  36. Will Lands' End Business Outfitters honor our tax-exempt status?


1. What browsers does your website support?



2. How and where can I change the colors and / or locations of my logo?



3. How do I add logos to my items that are already in my Shopping Bag?



4. How do I add new logo(s) to my account?



5. Why can't I find my logo on your website?



6. How do I add my logo to my items?



7. Can I view your available thread colors online?



8. What does it cost to set up my logo?



9. I'm having trouble submitting my artwork, can you help me?



10. How long will my setup take?



11. Can you use my CMYK or RGB numbers for logo setup?



12. Where do I find my logo number?



13. How do I get a copy of my logo disc?



14. Why can't my Canada Employees enter a Canadian address on my eStore?



15. How do I subscribe and unsubscribe from paper catalogs and/or promotional emails?



16. How do I make changes to my company store?



17. What is your wholesale pricing?



18. Can I buy Lands' End items for resale?



19. Do you offer discounting for bulk orders?



20. I just placed my order. When will it ship?



21. Can I use gift cards on your website?



22. How do I add a monogram to my item?



23. Why does it show that you have items on the website and then I get a call or email that it's sold out/backordered?



24. How do I put my order On Account?



25. How can I access my order history?



26. What size should I order?



27. How do I measure my inseam?

28. What is the status of my backorder?

29. Can I use promotions for Lands' End on the Business Outfitters website?



30. What is Lands' End's return policy? Can I exchange / return an item with a logo?



31. How do I make a return?



32. What is my user name and password?



33. I forgot my password, can you reset it?



34. I registered for an account on Lands' End, can I use that same login information here?



35. How long will my order take to process?


36. Will Lands' End Business Outfitters honor our tax-exempt status?


 

FAQs About Our Storefronts

  1. What is a Company Storefront and how can I create one?
  2. How can I log into my CES eStore if my store is not on your new Storefront platform? (My store URL starts with CES or CCS)
  3. What will the URL (web address) of my new site be?
  4. When will my new site be available?
  5. How do I make changes to my company storefront?
  6. Will my old password still work on the new site?
  7. What if I want to stop my employees from changing logo thread colors?
  8. Can I also restrict where my employees put logos, and restrict what types of garments they apply them to?
  9. Can I upload our company logo to our Storefront?
  10. Can I, as the storefront administrator for my company, restrict the products available to our employees?
  11. Can I, as the storefront administrator for my company, restrict what logos our employees may add to their garments?
  12. What payment methods can we use on our storefront?
  13. Previously, we had a “CES site.” Now we have a “storefront.” What is the difference?


1. What is a Company Storefront and how can I create one?


2. How can I log into my CES eStore if my store is not on your new Storefront platform? (My store URL starts with CES or CCS)


3. What will the URL (web address) of my new site be?



4. When will my new site be available?



5. How do I make changes to my company storefront?



6. Will my old password still work on the new site?



7. What if I want to stop my employees from changing logo thread colors?



8. Can I also restrict where my employees put logos, and restrict what types of garments they apply them to?



9. Can I upload our company logo to our Storefront?



10. Can I, as the storefront administrator for my company, restrict the products available to our employees?



11. Can I, as the storefront administrator for my company, restrict what logos our employees may add to their garments?



12. What payment methods can we use on our storefront?



13. Previously, we had a "CES site." Now we have a "storefront." What is the difference?


 

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