The Lands' End guarantee has always been an unconditional one. It reads: "If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price." We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we've decided to simplify it further. Guaranteed. Period.®
I'd like to return this taxi, please.
Over the years our guarantee has been put to the test. Take the return and refund of an original London taxi. Featured on the cover of our 1984 holiday catalog, the taxi was purchased for $19,000 as a gift for a spouse (an avid car collector). In 2005, that spouse expressed interest in returning the car for a full refund. Of course, we obliged, because whether your purchase included a tote or a taxi, your satisfaction is Guaranteed. Period.®