Beyond the Screen: How Great Brands Create Lasting Connections

Common Threads Beyond the Screen: How Great Brands Create Lasting Connections Nicole Lazarus, Director of Marketing, Lands' End Outfitters

Stroll through a major sporting event, music festival or industry conference today, and you’ll notice something interesting. People aren’t just attending the event. They’re wearing it. Limited-edition hoodies. Branded hats. Curated influencer PR boxes. Even one-off team uniform gear for event staff. It’s the exclusive merchandise and “swag” people are excited to get and share on social media. Long after the lights go down, those branded pieces continue to provide a tactile connection to the experience.

Welcome to the experience economy.

As digital marketing becomes increasingly crowded, brands are realizing that the most memorable impressions aren’t always made on a screen. AI has made content creation faster and more accessible than ever, but it has also made attention harder to earn. Consumers and businesses alike are inundated with messages every day, making authentic, tangible experiences more valuable than ever.

That shift is reflected in where companies are investing. Even as marketing budgets remain under pressure, 53% of B2B event organizers expect their event budgets to increase, signaling that businesses continue to view in-person experiences as a strategic investment rather than a discretionary expense.

It’s a trend we’re embracing ourselves. As we look toward the future, we’re reimagining our trade show presence to create more engaging experiences, and we’re exploring new sponsorship opportunities that extend our brand beyond traditional ads into the moments where meaningful connections are made. Building a brand requires more than impressions and clicks. It means showing up in places where people can interact with your company, your team and your story in a genuine way.

That same philosophy is shaping how we partner with our customers. We’re helping brands think beyond apparel as simply a uniform and instead recognize its role in shaping how their brand is experienced and remembered. The way employees show up can influence perceptions of professionalism, credibility, and trust. Whether through a consistent uniform program, branded merchandise, or customer-facing experiences, these touchpoints work together to strengthen brand recognition and create a lasting impression long after the moment has passed.

Of course, quality matters. Today’s audiences expect more than a logo on a generic T-shirt. They want products that are useful, well-made and worth keeping because every branded item reflects the company behind it.

Sometimes the most enduring brand impression isn’t another ad in someone’s feed. It’s the hoodie they reach for on a Saturday morning, the quarter-zip they wear to the office or the tote bag they carry every week.

In the experience economy, the strongest brands aren’t just seen. They’re worn.